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Job Description
The Position
This position is a member of the Sales/Marketing Department. The Customer Service Representative 1 will report directly to the Customer Service Manager and is responsible for helping any customers with questions about their machine parts.
Job Description
Primary Responsibilities
- Interface with customers via phone, fax, mail, e-mail and internet. To place and input orders and quotes
- Answer all customer inquiries using available information and resources
- Input orders
- Quote items as requested
- Notify customers of delivery or pricing discrepancies
- Follow-up to turn quotes to orders
- Assist customers with specific needs regarding order placement and/or follow up
- Determines part number and/or components required
- Review order status changes with customer
- Expedite orders as requested by customer
- Maintain Open Order Report on a weekly basis
- Assist Engineering, Purchasing, Accounting, Production Control, TSS, Sales and Engineering as required
- Provide accurate data as requested by various departments regarding customer request and quotes
- Provide/maintain sales figures
- Maintain system pricing structures
- As required, review pricing structures and identify problem areas to appropriate department
- Adjust pricing as required with approval of immediate supervisor
- Maintain blanket orders
- Maintain custom price books
- Maintain customer database
- Maintain customer information database as required for customer service
- Maintain order and quote files along with customer correspondence
- Maintain files in neat and orderly manner
- Assign serial numbers for tooling
- Assign serial numbers for tooling purchased via replacement parts group
Job Requirements
Education
- High School Diploma or GED equivalent
- Zero to two year’s experience in job related position preferred
Skills & Relevant Work Experience
- ERP, SAP or MRP System Knowledge
- Attention to detail
- MS Suite
- Strong Excel
- Customer Service Skills
- Basic sales experience
- Basic knowledge of drawing schematics
- Ability to manage multiple tasks throughout the day
- Ability to communicate and deal (verbally and writing) with all types of customers
Travel Requirements: Up to 10%
EOE M/F/D/V
