After Market Sales and Support in Cuyahoga Falls, OH at The Steelastic Company, LLC

Date Posted: 9/20/2023

Job Snapshot

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  • Experience:
    Not Specified
  • Date Posted:

Job Description

Position Summary:

Exciting strategic position for Steelastic in Cuyahoga Falls, OHIO.   The Aftermarket Sales (AMS) position is responsible for a wide variety of activities including maximizing spares parts and small sub-assembly revenue, identifying parts required, obtaining costs, assisting purchasing with sourcing, and follow-up on deliveries and shipments to our national and international customer base.

The AMS position must be able to work autonomously, have outstanding communication skills, be detail oriented, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful, positive approach. In addition, this position will work within the guidelines established by the Aftermarket Sales Manager and will follow established policies and procedures when representing Steelastic.

Primary Responsibilities:

  • Understand company and departmental financial targets and ensure a meets/exceeds performance is delivered against annual plan.
    • Bookings, Revenue, Margin, COGS
  • Lead Assist the Aftermarket Team with order administration
    • Support of Field Personnel with timely and accurate information and assistance
    • Quoting, costing, order entry, order acknowledgement, change orders, ECRs, expediting and order follow up
    • Quotation management from customer RFQ to final proposal
    • Accountable for ensuring orders are entered into the ERP system and/or other support databases
    • Work closely with Aftermarket Sales Manager and Regional Sales Managers in developing specific sales campaigns and custom-tailored solutions
    • Ensure timely and effective mitigation strategies to address assessed risk profiles with respect to cost and revenue
    • Coordinate with purchasing/procurement to determine lead time and provide timely order acknowledgments to customers
    • Provide technical support and assistance for customers to validate the orders
    • Provide data and support to company Strategic Planning Initiatives
    • Maintain and support program implementation and tracking of aftermarket initiatives assigned
    • Evaluate current department content and operational efficiencies and develop innovative methods to support continuous improvement
    • Continually develop and improve product knowledge
    • Provide support for OE Sales efforts
    • Conduct in-person visits with customer and potential clients
      • 25%-40% Travel Possible (Foreign & Domestic)
    • Identify customer pain points and provide solutions specific to that customer
    • Complete required Safety and Legal Training
    • Other duties as assigned

Essential Functions of the Role: 

  • Strong business acumen
  • Strong communication skills
  • Demonstrated ability to develop relationships in a collaborative environment
  • Proficient in English with excellent written and oral communication skills
  • Proficiency in use of Microsoft Tools (Word, Excel, Outlook, Teams, etc.)
  • High energy and confident demeanor
  • Demonstrated ability to develop good customer working relationships
  • Demonstrated ability to effectively promote products and services
  • Ability to multitask in a fast-paced environment
  • Capital equipment sales and support experience preferred
  • Walking in a manufacturing setting with multiple stairs and inclines, and/or, sitting for long periods of time in performing work


Academic / Credentials / Certifications 

  • Requires a bachelor’s degree, engineering preferred (BSME)
    • Other degrees welcome to apply if equivalent experience in a related field or the equivalent combination of education and experience requirements are satisfied (see Experience)


  • Minimum of 3 years of successful, technical sales experience accompanied by 4-year engineering degree
  • Minimum of 5 years of successful, technical sales experience accompanied by 4-year degree (business preferred)


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