After Market Sales and Support in Cuyahoga Falls, OH at The Steelastic Company, LLC

Job Description

Exciting strategic position for Steelastic in Cuyahoga Falls, OHIO.   The Aftermarket Sales (AMS) position is responsible for a wide variety of activities including maximizing spares parts and small sub-assembly revenue, identifying parts required, obtaining costs, assisting purchasing with sourcing, and follow-up on deliveries and shipments to our national and international customer base.

The AMS position must be able to work autonomously, have outstanding communication skills, be detail oriented, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful, positive approach. In addition, this position will work within the guidelines established by the Aftermarket Sales Manager and will follow established policies and procedures when representing Steelastic.

• Understand company and departmental financial targets and ensure a meets/exceeds performance is delivered against annual plan.
  • Bookings, Revenue, Margin, COGS
• Lead Assist the Aftermarket Team with order administration
  • Support of Field Personnel with timely and accurate information and assistance
  • Quoting, costing, order entry, order acknowledgement, change orders, ECRs, expediting and order follow up
  • Quotation management from customer RFQ to final proposal
  • Accountable for ensuring orders are entered into the ERP system and/or other support databases
  • Work closely with Aftermarket Sales Manager and Regional Sales Managers in developing specific sales campaigns and custom-tailored solutions
  • Ensure timely and effective mitigation strategies to address assessed risk profiles with respect to cost and revenue
  • Coordinate with purchasing/procurement to determine lead time and provide timely order acknowledgments to customers
  • Provide technical support and assistance for customers to validate the orders
  • Provide data and support to company Strategic Planning Initiatives
  • Maintain and support program implementation and tracking of aftermarket initiatives assigned
  • Evaluate current department content and operational efficiencies and develop innovative methods to support continuous improvement
  • Continually develop and improve product knowledge
  • Provide support for OE Sales efforts
  • Conduct in-person visits with customer and potential clients
    • 25%-40% Travel Possible (Foreign & Domestic)
  • Identify customer pain points and provide solutions specific to that customer
  • Complete required Safety and Legal Training
  • Other duties as assigned

• Strong business acumen
• Strong communication skills
• Demonstrated ability to develop relationships in a collaborative environment
• Proficient in English with excellent written and oral communication skills
• Proficiency in use of Microsoft Tools (Word, Excel, Outlook, Teams, etc.)
• High energy and confident demeanor
• Demonstrated ability to develop good customer working relationships
• Demonstrated ability to effectively promote products and services
• Ability to multitask in a fast-paced environment
• Capital equipment sales and support experience preferred
• Walking in a manufacturing setting with multiple stairs and inclines, and/or, sitting for long periods of time in performing work

• Requires a bachelor’s degree, engineering preferred (BSME)
  • Other degrees welcome to apply if equivalent experience in a related field or the equivalent combination of education and experience requirements are satisfied (see Experience)

• Minimum of 3 years of successful, technical sales experience accompanied by 4-year engineering degree
• Minimum of 5 years of successful, technical sales experience accompanied by 4-year degree (business preferred)