Position Summary: The Aftermarket Sales (AMS) position is responsible for a wide variety of activities including maximizing spares parts and small sub-assembly revenue, identifying parts required, obtaining costs, assisting purchasing with sourcing, and follow-up on deliveries and shipments to our national and international customer base.
The AMS position must be able to work autonomously, have outstanding communication skills, be detail oriented, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful, positive approach. In addition, this position will work within the guidelines established by the Aftermarket Sales Manager and will follow established policies and procedures when representing Steelastic.
Primary Responsibilities: - Understand company and departmental financial targets and ensure a meets/exceeds performance is delivered against annual plan.
- Bookings, Revenue, Margin, COGS
- Lead Assist the Aftermarket Team with order administration
- Support of Field Personnel with timely and accurate information and assistance
- Quoting, costing, order entry, order acknowledgement, change orders, ECRs, expediting and order follow up
- Quotation management from customer RFQ to final proposal
- Accountable for ensuring orders are entered into the ERP system and/or other support databases
- Work closely with Aftermarket Sales Manager and Regional Sales Managers in developing specific sales campaigns and custom-tailored solutions
- Ensure timely and effective mitigation strategies to address assessed risk profiles with respect to cost and revenue
- Coordinate with purchasing/procurement to determine lead time and provide timely order acknowledgments to customers
- Provide technical support and assistance for customers to validate the orders
- Provide data and support to company Strategic Planning Initiatives
- Maintain and support program implementation and tracking of aftermarket initiatives assigned
- Evaluate current department content and operational efficiencies and develop innovative methods to support continuous improvement
- Continually develop and improve product knowledge
- Provide support for OE Sales efforts
- Conduct in-person visits with customer and potential clients
- 25%-40% Travel Possible (Foreign & Domestic)
- Identify customer pain points and provide solutions specific to that customer
- Complete required Safety and Legal Training
- Other duties as assigned
Essential Functions of the Role: - Strong business acumen
- Strong communication skills
- Demonstrated ability to develop relationships in a collaborative environment
- Proficient in English with excellent written and oral communication skills
- Proficiency in use of Microsoft Tools (Word, Excel, Outlook, Teams, etc.)
- High energy and confident demeanor
- Demonstrated ability to develop good customer working relationships
- Demonstrated ability to effectively promote products and services
- Ability to multitask in a fast-paced environment
- Capital equipment sales and support experience preferred
- Walking in a manufacturing setting with multiple stairs and inclines, and/or, sitting for long periods of time in performing work
Qualifications: Academic / Credentials / Certifications - Requires a bachelor’s degree, engineering preferred (BSME)
- Other degrees welcome to apply if equivalent experience in a related field or the equivalent combination of education and experience requirements are satisfied (see Experience)
Experience - Minimum of 3 years of successful, technical sales experience accompanied by 4-year engineering degree
- Minimum of 5 years of successful, technical sales experience accompanied by 4-year degree (business preferred)