After Market Sales and Support in Cuyahoga Falls, OH at The Steelastic Company, LLC

Job Description

The Aftermarket Sales (AMS) position is responsible for a wide variety of activities including maximizing spares parts and small sub-assembly revenue, identifying parts required, obtaining costs, assisting purchasing with sourcing, and follow-up on deliveries and shipments to our national and international customer base.

The AMS position must be able to work autonomously, have outstanding communication skills, be detail oriented, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful, positive approach. In addition, this position will work within the guidelines established by the Aftermarket Sales Manager and will follow established policies and procedures when representing Steelastic.

• Understand company and departmental financial targets and ensure a meets/exceeds performance is delivered against annual plan.
  • Bookings, Revenue, Margin, COGS
• Lead Assist the Aftermarket Team with order administration
  • Support of Field Personnel with timely and accurate information and assistance
  • Quoting, costing, order entry, order acknowledgement, change orders, ECRs, expediting and order follow up
  • Quotation management from customer RFQ to final proposal
  • Accountable for ensuring orders are entered into the ERP system and/or other support databases
  • Work closely with Aftermarket Sales Manager and Regional Sales Managers in developing specific sales campaigns and custom-tailored solutions
  • Ensure timely and effective mitigation strategies to address assessed risk profiles with respect to cost and revenue
  • Coordinate with purchasing/procurement to determine lead time and provide timely order acknowledgments to customers
  • Provide technical support and assistance for customers to validate the orders
  • Provide data and support to company Strategic Planning Initiatives
  • Maintain and support program implementation and tracking of aftermarket initiatives assigned
  • Evaluate current department content and operational efficiencies and develop innovative methods to support continuous improvement
  • Continually develop and improve product knowledge
  • Provide support for OE Sales efforts
  • Conduct in-person visits with customer and potential clients
    • 25%-40% Travel Possible (Foreign & Domestic)
  • Identify customer pain points and provide solutions specific to that customer
  • Complete required Safety and Legal Training
  • Other duties as assigned

• Strong business acumen
• Strong communication skills
• Demonstrated ability to develop relationships in a collaborative environment
• Proficient in English with excellent written and oral communication skills
• Proficiency in use of Microsoft Tools (Word, Excel, Outlook, Teams, etc.)
• High energy and confident demeanor
• Demonstrated ability to develop good customer working relationships
• Demonstrated ability to effectively promote products and services
• Ability to multitask in a fast-paced environment
• Capital equipment sales and support experience preferred
• Walking in a manufacturing setting with multiple stairs and inclines, and/or, sitting for long periods of time in performing work

• Requires a bachelor’s degree, engineering preferred (BSME)
  • Other degrees welcome to apply if equivalent experience in a related field or the equivalent combination of education and experience requirements are satisfied (see Experience)

• Minimum of 3 years of successful, technical sales experience accompanied by 4-year engineering degree
• Minimum of 5 years of successful, technical sales experience accompanied by 4-year degree (business preferred)