Aftermarket Coordinator - Part Time in New Iberia, LA at Ardco

Date Posted: 9/8/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    Not Specified
  • Date Posted:
    9/8/2022

Job Description

Key Performance Areas

  • Assist internal and external customers regarding ARDCO parts/products.
  • Perform audit inventory counts.
  • Creates PO's and enter into companies database.
  • Provides timely and accurate information to incoming customer service tickets status and product knowledge requests.
  • Processes customer orders/changes/returns according to established department policies and procedures.
  • Communicate weekly progress and sales strategy.
  • Compare packing slips with purchase orders to verify accuracy of shipments using UPS, FedEx, and Freight.
  • Unpack, examine, and route incoming shipments, reject damaged items, record shortages, and correspond with shipper to rectify damages and shortages.
  • Assist as needed in pricing, promotion, parts availability, and continuous improvement projects.
  • Manages all warranty claim recovery processes.

Job Requirements

Experience and Education:

  • Experience: One year of related experience and /or training, or equivalent combination of education and experience in a customer support role.
  • Experience:  Retail environment; in depth knowledge of Heavy Equipment products and parts preferred.
  • Education: High School Diploma or Equivalent
  • Communication: Excellent communication skills, both written and verbal communication.
  • Technology:  Strong working knowledge of ERP systems and Microsoft Outlook.

Other Requirements:

  • Strong Attention to detail and ability to work both collaboratively and independently.
  • Exceptional organizational, interpersonal, and project management skills.

Supervisory Responsibility - This position has no supervisory responsibilities.

 

Position Type and Expected Hours of Work - Part -time. Days and normal hours of work are Monday through Friday, 9:00 am to 1:00 pm OR 10:00am – 2:00pm. About 20-25 hours per week. 

Wage: This position has a range of $20-$25 an hour based on experience. 

 

Travel – Some travel is expected for this position.

Work Environment - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

Physical Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

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