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Customer Service Representative in Elmhurst, IL at STENOGRAPH, LLC

Date Posted: 3/15/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Elmhurst, IL
  • Experience:
    1 to 3 years
  • Date Posted:
    3/15/2019

Job Description

Stenograph the leading supplier of machine writers, software, and other productivity tools and services to professional court reporters, CART providers, captioners, scopists, and transcriptionists in the shorthand and manual speech-to-text market is seeking a customer service representative in Elmhurst, IL.

Position: 

The customer service representative will satisfy customer concerns resolving issues by clarifying information, correcting billing issues, and tracking shipments using resources within all internal departments and external sources while appropriately documenting in Stenograph data bases.

Specific responsibilities include:

Primary Responsibilities

  • Respond to internal and external customer concerns received via writing and email regarding order status, quality of product, billing issues, and company policies.
  • Document all activities, conversations, and commitments regarding customers’ in Navision.
  • Operator duties include routing incoming calls to the appropriate party, process incoming and outgoing mail, and welcoming visitors.
  • Minimize length of calls while efficiently providing quality and friendly service and effectively contributing to telephone coverage for external and internal customers.
  • Process/Audit orders and contracts entered on the Stenograph website.
  • Maintain corporate database(s) with updated information.
  • Ability to understand and interpret customer scenarios, how they impact the database, and how to resolve effectively to best serve the customer and Stenograph.
  • Administrative support for the District Sales Managers’.

Financial and Operational Tasks

  • Assist customer’s tracking and rerouting shipments through Federal Express, approve returns and issue authorization numbers to customers, assist customers with replacement product(s), identify patterns of frequent returns and replacements.
  • Issue price adjustments and refunds.
  • Understanding of company policy and the ability to communicate to internal and external customers.
  • Database maintenance and corrections.
  • Process credit cards and checks.

Team Management

  • Work collaboratively with their direct peers as well as departments throughout the company.
  • Ability to manage time and the urgency of priorities within their job responsibilities which may be variable depending on the time of day and time of month.

Qualifications

  • High school graduate or equivalent, 1 to 3 years of related experience. S/he will have Knowledge of general office practices and procedures,
  • Good written, verbal communication and problem-solving skills.
  • Ideally have a working knowledge of Microsoft Windows operating system and a thorough knowledge of word processing and spreadsheet software, specifically Microsoft Office Applications.
  • Ability to make basic decisions according to established policy and maintain regular and predictable attendance.