Customer Service Specialist in Niles, MI at Spartan Tool

Date Posted: 6/10/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Niles, MI
  • Experience:
    1 to 3 years
  • Date Posted:
    6/10/2021

Job Description

The following are principal duties of the Customer Service Specialist

  • Represent Spartan Tool in a positive and professional manner
  • Work with all company personnel and outside contacts to proactively satisfy existing customers service request and needs
  • Work with Customer Service Manager and team to continually develop new customers and new markets
    • Perform any other duties assigned by your manager
    • Order entry of all incoming orders
    • Manage incoming customer calls• Conduct research of ongoing customer needs 
    • Responsibilities and Authorities:
    • • Perform routine follow up calls with current customers
    • • Develop quotes in cooperation with the Customer Service Manager on an as needed basis
  • All of the duties of the position are completed as per the job description
  • Inside sales duties are performed accurately and with a sense of urgency, while keeping the needs and interest of the customer and Spartan Tool in mind
  • Collecting and report customer information and issues

Qualifications:

    • 1 to 3 years customer service or inside sales experience required
    • 2 Year degree preferred
    • Working knowledge of Microsoft office, Word, Excel and Powerpoint
    • Experience working with an ERP system (Microsoft Dynamics) preferred
    • Customer focused mindset and positive/reliable team memberThe physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Requirements:

    • The employee is required to sit extensively each day.
    • The employee is required to use the computer extensively each day.
    • The employee will use the phone extensively each day.
    • Near visual acuity is required.

     

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