Field Service Technician in Baraga, MI at PETTIBONE TRAVERSE LIFT, LLC

Job Description

The Company

PETTIBONE TRAVERSE LIFT, LLC manufactures versatile material handling equipment for the construction, steel pipe, mining, and railroad industries. Pettibone Traverse Lift products are known for their rugged design and exceptional durability in harsh operating environments globally.

PETTIBONE is an affiliate of The Heico Companies, a family-owned business and parent holding company for a diverse portfolio of manufacturing, construction and industrial services businesses.  Heico has a history of success. Since its founding over 30 years ago The Heico Companies has grown from a single business to over 75 separate companies and 9,000 team members. 

The Position

Provides technical support to Pettibone dealers and customers. Provides solutions to technical questions.  Uses expert knowledge, interprets documents, and uses judgement to authorize work and approve warranty claims. Supports, interacts, and manages the Warranty processes. Delivers maintenance and warranty training to dealers. Develops technical content for service manuals, bulletins, and training collateral. Develops and maintains field-issue metrics and uses project management skills to resolve field issues.

 Job Description

Provide Solutions to Service Issue Inquiries

• Daily activity including inbound and outbound calls
• Customer relations
• Sales support
• Troubleshoot and resolve service issues
• Travel in field as needed

Provide Technical Support

• Assist with parts identification
• Assist with procedures for service manuals
• Provide advice on design including recommended ECN’s and R&D
• Prepare service bulletins as needed
• Create and maintain spare parts lists

Warranty Claims

•  Assist Administer the warranty claim system to include:
  •  Warranty Registration
  •  Work Authorization
  •  Claim Disposition
  • Claim Processing
•  Analyze claim and other data for trends, root cause, and corrective actions.

In Field Service

• Commissioning of Equipment
• Conduct training schools
• Evaluate equipment and prepare findings

Skills & Experience

• Knowledge of heavy equipment (material handling/forestry products) product design, operation, and applications
• Strong mechanical skills, hydraulic, and electrical troubleshooting and repair
• Strong computer skills including familiarity with CAD, Adobe, and MS Office applications
• Excellent oral and written communication skills
• Customer service experience preferred