Information Systems Manager in Columbia, MD at B/A Products Co.

Date Posted: 4/30/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Columbia, MD
  • Experience:
    5 to 7 years
  • Date Posted:
    4/30/2022

Job Description

Essential Functions

  • ERP support and maintenance.
  • Coordinating regression testing for software updates
  • Development and support of Data Warehouse and Business Intelligence tools
  • Work closely with executive team on information requirements
  • Managing Annual capital and operating budgets
  • Mentoring and training IT team members
  • Vendor management
  • Inventory management and support of PC desktops/ laptops, Mac laptops, printers/ scanners, mobile phone and hotspots, touch screen PCs, handheld barcode scanning computers.
  • Accountable for management, updates, training and support for Windows 10, Windows Server 2016, MacOS, Active Directory User Management.
  • Accountable for administration and training on software applications D365, Office365 office suite: Outlook, Excel, Word, Teams, PowerPoint, SharePoint, OneDrive, Web-browsers, and windows defenders.
  • Utilizing a helpdesk ticketing system to manage support requests
  • Risk and issue management.
  • Manage all system implementation initiatives.
  • Manage all IT projects companywide.
  • Provide application support for internal users.
  • Oversee and troubleshoot phone systems (landline and mobile).
  • Troubleshoots application software and database problems on a timely basis.
  • Works as a system analyst with key personnel to help define user needs and develop data processing solutions.
  • Works with end-users to analyze, design, construct and implement small applications in support of regular business operations; documents applications and provides cross-functional training as needed
  • Works with end users on all functional modules to document business needs/requirements for upgrades and enhancements

Minimum Education, skills and abilities:

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
  • 5-7 years in the IT and Manufacturing industry.
  • 3 to 5 years of experience supporting an ERP; experience with Microsoft AX or D365 F&O or D365 FSCM.
  • Demonstrates proficiency in knowledge of Cloud Computing and SaaS.
  • A background in business administration, project management, or a related field will be advantageous.
  • In-depth knowledge of ERP development tools, coding languages, and business processes.
  • Great organizational and time management skills.
  • Exceptional interpersonal, collaboration, and communication abilities.
  • Excellent analytical and problem-solving skills.
  • Demonstrated knowledge of systems analysis and information technology principles
  • Experience with reporting and analytic applications from the technical support perspective (application support, object definitions, end-user support, etc.)
  • Customer service minded, and solution-oriented
  • Ability to work with a wide variety of problems and personalities, while continuing to promote a professional and pleasant demeanor
  • Ability to exercise substantial judgment and work with limited supervision.
  • Familiar with network equipment and infrastructure Firewall & Switch knowledge
  • Knowledge of Power BI tools is a plus.

Special Requirements for this position

  • Ability to work a flexible schedule
  • Interprets or discusses information with others, which often involve terminology and concepts not familiar to many people; regularly provides advice and recommends actions involving complex issues;
  • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
  • Analyze business requirements by partnering with the leadership team to develop solutions for IT needs
  • Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
  • Strong critical thinking and decision-making skills
  • Excellent project management skills and strong ability to prioritize