IT Support Specialist in Warrenville, IL at ANCRA INTERNATIONAL, LLC

Date Posted: 10/29/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    At least 4 year(s)
  • Date Posted:
    10/29/2021

Job Description

POSITION SUMMARY:

Provide IT client/ end-user support. Maintain and troubleshoot the company IT infrastructure delivering mission critical applications and data. Ensure the highest levels of availability, performance, and security.

KEY RESPONSIBILITIES:

Manage and monitor all installed computer systems, server, storage, network and telephony infrastructure on premise and cloud based.

  • Proactively ensure the highest levels of system and infrastructure availability.
  • Install, configure, test, and maintain network operating systems, application software, system management tools and systems integrations.
  • User environment management, including desktops/laptops, profile management, software delivery, etc.
  • Respond to the needs and questions of IT users concerning their access to resources on the network and the operation of various software programs.
  • Provide 1st, 2nd, and 3rd level IT user support.
  • Make recommendations regarding hardware and software acquisitions.
  • Implement IT system landscape changes in accordance with the change management policy.
  • Create documentation concerning IT systems and IT procedures.
  • Must be a champion for pushing IT standards, procedures, policies, and best practices.
  • Develop and communicate standards of use, operations and security of network, personal computers, and data.
  • Communicate with other departments to report and resolve software, hardware, and operations problems.
  • Must be very proactive in understanding and staying up to date on the current projects in progress, projects in pipeline and operational issues.
  • Other duties, as assigned.

POSITION REQUIREMENTS:

  • Degree in Information Technology (IT) or comparable degree or 4+ years of operational experience in IT client/ end-user support and in IT Infrastructure.
  • Working knowledge in
    • Microsoft products such as
      • Microsoft server operating systems
      • Active Directory
      • Enterprise Office 365
      • Exchange
      • OneDrive
      • SharePoint
      • Skype for Business
      • Azure
    • IT Service Desk Management System
    • General IT Networking and Server/ Storage Operations
    • Printing
    • IP phone system (Avaya preferred)
    • Mobile Device Management.
  • Service oriented approach in IT (ITIL certified is an advantage).
  • Customer service orientation (e.g., short response times, appropriate communication and continuous information flow, adequate solutions).
  • Good analytical, communication and presentation skills.
  • Drive for excellence in own work and cooperation with customers/ colleagues/ employees.
  • Efficient and resilient working style (e.g., priority setting, willingness to work overtime in peaks, absorb pressure).
  • Interest in continuous learning.