IT Support Specialist in Warrenville, IL at ANCRA INTERNATIONAL, LLC

Date Posted: 10/29/2021

Job Snapshot

  • Employee Type:
  • Experience:
    At least 4 year(s)
  • Date Posted:

Job Description


Provide IT client/ end-user support. Maintain and troubleshoot the company IT infrastructure delivering mission critical applications and data. Ensure the highest levels of availability, performance, and security.


Manage and monitor all installed computer systems, server, storage, network and telephony infrastructure on premise and cloud based.

  • Proactively ensure the highest levels of system and infrastructure availability.
  • Install, configure, test, and maintain network operating systems, application software, system management tools and systems integrations.
  • User environment management, including desktops/laptops, profile management, software delivery, etc.
  • Respond to the needs and questions of IT users concerning their access to resources on the network and the operation of various software programs.
  • Provide 1st, 2nd, and 3rd level IT user support.
  • Make recommendations regarding hardware and software acquisitions.
  • Implement IT system landscape changes in accordance with the change management policy.
  • Create documentation concerning IT systems and IT procedures.
  • Must be a champion for pushing IT standards, procedures, policies, and best practices.
  • Develop and communicate standards of use, operations and security of network, personal computers, and data.
  • Communicate with other departments to report and resolve software, hardware, and operations problems.
  • Must be very proactive in understanding and staying up to date on the current projects in progress, projects in pipeline and operational issues.
  • Other duties, as assigned.


  • Degree in Information Technology (IT) or comparable degree or 4+ years of operational experience in IT client/ end-user support and in IT Infrastructure.
  • Working knowledge in
    • Microsoft products such as
      • Microsoft server operating systems
      • Active Directory
      • Enterprise Office 365
      • Exchange
      • OneDrive
      • SharePoint
      • Skype for Business
      • Azure
    • IT Service Desk Management System
    • General IT Networking and Server/ Storage Operations
    • Printing
    • IP phone system (Avaya preferred)
    • Mobile Device Management.
  • Service oriented approach in IT (ITIL certified is an advantage).
  • Customer service orientation (e.g., short response times, appropriate communication and continuous information flow, adequate solutions).
  • Good analytical, communication and presentation skills.
  • Drive for excellence in own work and cooperation with customers/ colleagues/ employees.
  • Efficient and resilient working style (e.g., priority setting, willingness to work overtime in peaks, absorb pressure).
  • Interest in continuous learning.