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Product Support Representative in Superior, WI at Barko Hydraulics LLC

Date Posted: 6/15/2019

Job Snapshot

  • Employee Type:
  • Location:
    Superior, WI
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Provide Solutions to Service Issues

  • Daily activity including inbound and outbound calls.
  • Customer Relations.
  • Troubleshoot and resolve service issues.
  • Travel in field as needed.

Provide Technical Support

  • Assist with parts identification.
  • Assist with procedures for service manuals.
  • Provide design input, including recommended ECN’s and R&D.
  • Prepare Service Bulletins as needed.
  • Create and maintain Spares lists.

Warranty Claims

  • Administer the warranty claim system to include: Warranty Registration, Work Authorization, Claim Disposition, and Claim Processing.
  • Analyze claim and other data for trends, root cause, and corrective actions.

In Field Service

  • Commissioning of equipment.
  • Develop materials for and conduct training classes.
  • Evaluate equipment and document findings.

Job Requirements

  • Knowledge of heavy equipment (material handling/forestry products) design, operation, and applications.
  • Strong mechanical skills, hydraulic, and electrical troubleshooting and repair.
  • Strong computer skills including MS Office, particularly MSExcel and MS Access.
  • Good oral and written communication skills.
  • Experience in Customer-facing roles.
  • Technical Instructor experience, desirable



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