Service Supervisor in Cambridge at Shred – Tech

Job Description

DUTIES & RESPONSIBILITIES:  

• Direct daily customer contact.
• Schedule technical assets for daily CDN Service operations.
• Excellent communications skills are mandatory.
• Interact with customers in distress and determine course of actions.
• Maintain documentation pertaining to customer issues and needs for assistance.
• Coordinate CDN Service tech deployments, in house and abroad.
• Monitoring and prioritizing customer needs for sudden service; which will include, Trucks (MDS), Processing & Pronar Shredding Systems.
• Retain, develop and maintain new and existing clients for regular scheduled maintenance.
• Solicit new clients in their assigned region or area with the support of their manager or supervisor.
• Complete all necessary physical and electronic documentation supporting each service visit and review each service report for processing. 
• Report electronically, all time and expense documents to their manager or supervisor in a timely manner.
• Plan, assign, and tabulate accumulated hours of work for shop & Field requirements.
• Plan equipment installations, startups, and customer training requirements in shop & the field.
• Post an active Service Tech schedule as it evolves throughout each day or week.
• Assign safe Scope of Work, in-house or in the field in a timely fashion.
• Develop in EPICOR; Cases, Service Orders, Service jobs, Shipping entries & job closings for each service assignment.
• Adhere to Shred-Tech’s quality systems procedures and work instructions.
• Monitor & maintain accurate tech expense records as necessary to develop accurate billing.
• Schedule Service vehicle maintenance as necessary.
• Collaborate with internal departments to successfully allocate parts & resources in times of need.
• Maintain record of all Service Tech’s border crossings.
• Other tasks as assigned.

QUALIFICATIONS: Specific Skills, Ability and Knowledge:

Education:     High school diploma or equivalent  

Experience:    Minimum 2-3 years experience in Customer service or a similar role

Exposure to and knowledge of EPICOR ERP is preferred.

Specific Skills, Ability and Knowledge:

• Good organizational skills are essential.
• Extensive understanding & knowledge of North American Geography.
• Ability to understand blueprints & technical information regarding job requirements.
• Must understand Imperial & Metric equivalents.
• Familiarity with international border protocol, flight regulations & procedures.
• Capability of receiving job specific training and training new employees when necessary.

WHAT MAKES SHRED-TECH A GREAT PLACE TO WORK?

We’re ambitious and we expect our team to give their best effort to achieve the goals we set together. In return, we invest in people who are committed to growing with us. We offer:

• Excellent company paid benefits after probation, including extended healthcare, dental, vision and employee assistance program
• Group RRSP with company matching after 1 year
• Safety boot reimbursement up to $150
• Prescription safety glass program
• Opportunity for growth through internal recruitment
• Social events throughout the year, including BBQ’s, golf tournament, holiday party for adults and more!

ABOUT SHRED-TECH:

Shred-Tech® is globally recognized for designing and manufacturing first-class shredding & recycling systems to cost-effectively meet our customer's waste reduction and recycling needs.

At Shred-Tech, we value diversity and work to ensure all employees and candidates have equal opportunities to succeed. Should you require accommodations of any kind to apply for this position, please contact us. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.