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Service Technician in Baraga, MI at PETTIBONE TRAVERSE LIFT, LLC

Date Posted: 1/26/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Baraga, MI
  • Experience:
    Not Specified
  • Date Posted:
    1/26/2019

Job Description

Provide Solutions to Service Issue Inquiries
  • Daily activity including inbound and outbound calls
  • Customer relations
  • Sales support
  • Troubleshoot and resolve service issues
  • Travel in field as needed Provide Technical Support
  • Assist with parts identification
  • Assist with procedures for service manuals
  • Provide advice on design including recommended ECN’s and R&D
  • Prepare service bulletins as needed
  • Create and maintain spare parts lists Warranty Claims
  • Assist Service Manager with disposition, resolution, and processing In-Field Service
  • Commissioning of new equipment
  • Develop materials for conduct training schools
  • Evaluate equipment and prepare findings Skills & Experience
  • Knowledge of heavy equipment (material handling/forestry products) product design, operation, and applications
  • Strong mechanical skills, hydraulic, and electrical troubleshooting and repair
  • Strong computer skills including familiarity with CAD, Adobe, and MS Office applications
  • Excellent oral and written communication skills
  • Customer service experience preferred Supervisory Responsibility None. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type and Expected Hours of Work This is a full-time position, and hours of work and days are Monday through Friday, 8:00 AM – 5:00 PM. Occasional evening and weekend work may be required as job duties and demands. Requirements Required Education and Experience
  • Knowledge of heavy equipment (material handling products) design, operation, and applications.
  • Strong mechanical skills, hydraulic, and electrical troubleshooting and repair.
  • Strong computer skills including MS Office, particularly MS Excel and MS Access.
  • Good oral and written communication skills.
  • Experience in Customer-facing roles.
  • Technical Instructor experience, desirable Travel This position requires up to 50% travel. Frequently travel is outside the local area and overnight. Other Duties Please note that this job is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.