Technical Customer Support Specialist in Baraga, MI at PETTIBONE TRAVERSE LIFT, LLC

Date Posted: 1/17/2023

Job Snapshot

  • Employee Type:
  • Location:
    Baraga, MI
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Technical Customer Support Specialist position is responsible for proactive technical sales and training support to Dealers and end-user customers, both domestically and globally, to strengthen Pettibone’s customer relationships and accelerate sales and growth.

Drives Business Results –  

Provide strong technical acumen on all product categories and aftermarket offerings. Establish strong relationships with internal teammates to maximize collaboration and customer service. Provide proactive training to existing Dealers and end-user customers. Onboard Sales Agency partners and sales representatives to ensure their product knowledge. Onboard new Dealers and sales representatives to ensure their product knowledge. Support sales efforts to win new Dealers and end-user customers at key initial meetings.  Provide product demonstrations for Dealers and target end-users on a global basis. Work with the Marketing team on voice of customer and competitive knowledge. Attend key industry events (i.e., industry tradeshows) within North America and globally. Support attainment of annual machine and aftermarket sales budget for all product categories. 

Other Requirements: 

Experience in a manufacturing environment; in depth knowledge of heavy equipment industrial  products and assembly processes. Highly motivated, pro-active, self-starter. Ability to travel domestically and internationally required.  Valid Drivers’ License Required 

Supervisory Responsibility – This position has no supervisory responsibilities. 

Position Type and Expected Hours of Work - This is a full-time position. Work hours are Monday thru Friday. 

Work Environment - The position works under pressure, meeting tight deadlines, making decisions and handling a large, challenging workload in a fast-paced environment.  The employee is frequently exposed to fumes or airborne particles and moving mechanical parts.

Physical Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.