ITG IT Business Relationship Manager

Primary Responsibilities

• Engage with all levels of ITG and operating company leadership, with a goal of understanding their business needs, cohesively documenting requirements and facilitating recommendations or enhancements.
• Anticipate changes affecting strategy including organizational improvements, technological advancements, and evolving organization needs.
• Assess solutions and communicate needs, objectives, and capabilities of each and support the evaluation and prioritization of the new demand in the IT pipeline.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes, and enhance these processes.
• Partner with business leaders to identify opportunities, business processes, functions, and procedures that can be enhanced, streamlined, or eliminated.
• Design and maintain a framework which guides all information systems integration and development, and a methodology which provides effective and responsible information management practices.
• Provide support and solutions for the integration of individual systems.
• Maintain an awareness of current and proposed technology issues and concerns within ITG and its operating companies and recommend potential solutions to meet expectations and forecasted results.
• Identify business capability and IT service gaps and contribute to improvement efforts.
• Continue regular communication with ITG and operating company leadership to discuss issues, insights, policies, updates, and practices.
• Plan, create, and conduct presentations to leadership on IT development within the organization.
• Specify requirements for current and future products by conducting internal and external research using multiple channels.
• Proactively identify, circumvent, avoid, and/or resolve issues and problems that create adverse impact on projects.
• Understand the core business processes across ITG and its operating companies, develop an understanding of existing and emerging systems supporting these processes.
• Other duties, as assigned.

Requirements

• Bachelor's degree in computer science, information systems, business administration, or related field.
• Certified Business Relationship Manager (CBRM) certification preferred.
• Minimum of eight years of experience in IT, with at least three years of experience in IT business relationship management, IT service management, or IT project management.
• Strong knowledge of IT services and solutions, including emerging technologies and trends, industries standards, solution architectures, vendor landscape, cloud computing, data analytics, cybersecurity, and digital transformation.
• Excellent communication, interpersonal, and negotiation skills, with the ability to build trust and rapport with business stakeholders and IT teams.
• Strong analytical, problem-solving, and decision-making skills, with the ability to translate business needs and objectives into IT solutions and strategies.
• Proven ability to manage multiple projects and initiatives, prioritize and balance competing demands, and deliver results in a fast-paced and dynamic environment.
• Experience working in a global organization a plus.