Field Service Technician

Position Summary

• This position of Service Technician reports to the Field Service Supervisor.
• The Service Technician will Service, Maintain and Repair Shredding Systems and associated equipment at customer locations as scheduled by the Service Supervisor or designate.
• The Service Technician, as required, will develop existing clients and help solicit new clients in his/her assigned region or area in support of their Manager.
• The Service Technician is required to complete all necessary documentation supporting the service visit and submit a copy of the Service Report to the customer and his reporting office.
• The Tech will also report any and all timesheets and expense sheets to his Supervisor in a timely manner.
• The Service Technician is responsible for all tools and equipment assigned to them such as but not limited to: Service Vehicle, Service Tools, Stock, Laptop Computer, Cell Phone and Supporting Office Supplies as assigned.

Key Responsibilities

• Equipment installation, startup and training at customer locations
• Work to acceptable service standards
• Adhere to ISO 9000 based quality procedures and work instructions
• Write technical service reports
• Follow written and verbal instructions
• Maintain accurate timesheet and expense records and submit to Supervisor as required
• MDS/Industrial/3R assembly work as required
• Regular Maintenance on Service Vehicle
• Responsible for maintenance parts stock level and accuracy
• Responsible for tools on service vehicle
• Responsible for all other tools to support his/her Service Work such as cell phones and laptop computers

Specific Skill, Ability and Knowledge

• Working knowledge with blueprints, pneumatic and hydraulic schematics
• Welding and rigging of heavy equipment
• Familiar with the use of measuring tools and safe operation of hand tools including grinders, drills, mechanical saws, sanders, buffers etc.
• Capable to fit and assemble mechanical, hydraulic and pneumatic components
• Capable to receive job specific training and train new employees
• Follow and adhere to Shred-Tech’s quality systems procedures and work instructions
• Know, understand and follow safe working and material handling practices

Other Requirements:

• Must be willing to travel extensively as well as internationally and carry cell phone as on call Service Technician
• Must hold a valid driver’s license. DZ license an asset
• Must hold or be able to obtain a Passport
• Must be able to travel as required
• Bilingual (English & Spanish) an asset

What We Offer

 A Comprehensive Benefits Package that includes:

• Medical/Dental/Vision - with HSA (company provides yearly funding)
• Individual or Family Plans are available at affordable bi-weekly rates
• Company paid long & short-term disability
• 401K with competitive company match
• PTO
• Company Paid Life Insurance

Shred-Tech is an Equal Opportunity Employer. Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.