Customer Service Representative

Job Description

• Daily interaction with customer base.
• Solicit orders via outbound sales calls.
• Administrative processing of customer orders (order entry).
• Responding to customer’s needs, inquiries, and complaints.
• Working closely with outside sales, product managers, credit, production, traffic and other departments within Davis Wire.
• Professionally handle incoming request from customers and ensure that issues are resolved both promptly and thoroughly.
• Sharing of any interaction and involvement with customers that might require the outside salesperson’s attention, or may result in additional sales.
• Understanding the goals and concepts of our business and incorporating business goals to achieve sales and profitability.
• Keep records of customer interactions.
• Willingness to work overtime when needed.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree preferred, or 2-4 years of related experience and/or training; or equivalent combination of education and experience.

• Excellent communication and interpersonal skills.
• Ability to effectively manage competing priorities and multi-task in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office and CRM software.
• Ability to work well independently and collaboratively with a team.