Sr. Endpoint Engineer

The Company

Heico has a history of success. Since its founding over 40 years ago The Heico Companies has grown from a single business to over 78 separate companies through a strategic acquisition policy, and by reinvesting its earnings into internal growth and new prospects. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services.

These four core operations are organized into groups: Metal Processing Group, Construction Solutions Group, Applied Solutions Group, and Industrial Technologies Group. Once acquired, new Heico companies are assigned to a group and run on a stand-alone basis, allowing for great independence as well as the opportunity to share knowledge about markets, production processes, and management practices across other Heico groups and companies. Each Group has its own corporate team.

Heico continues to seek out new opportunities and maintain its standard of success. The Heico Companies has remained a privately held company since its creation and maintains a majority ownership in each of its operations, which generates more than $3.3 billion dollars in revenues. Many of our businesses are certified Woman-owned Business Enterprises (WBE).

More information about the holding company and overall organization can be found at

The Position

We are seeking a highly experienced, dedicated, and skilled Senior Endpoint Engineer to join our dynamic global IT infrastructure engineering team. This role is pivotal in ensuring the smooth operation, maintenance, and productivity of our endpoints across the organization. The ideal candidate will be a subject matter expert in Microsoft Intune, with a proven track record in designing, implementing, and managing endpoint solutions in large global and complex environments. The successful candidate will drive the efficiency, security, and reliability of our Microsoft Windows client, Android, IOS and Mac fleet of devices.

Job Description 

Primary Responsibilities

• Service Ownership: Serve as the service owner for Windows client productivity, ensuring optimal performance, accessibility, and user satisfaction. This includes developing and maintaining service roadmaps, service level agreements (SLAs), and key performance indicators (KPIs).
• Endpoint Management: Design, implement, and manage robust endpoint solutions using Microsoft Intune, ensuring they align with organizational policies, security standards, and best practices. Continuously innovate and improve endpoint configurations to enhance user experience and maintain compliance.
• Strategic Planning: Develop and execute comprehensive strategic plans for endpoint management, including hardware, software, and security configurations. Collaborate with stakeholders to identify future needs, forecast trends, and ensure the scalability and sustainability of endpoint solutions.
• Incident & Problem Management: Lead the resolution of complex endpoint-related incidents and problems, ensuring minimal disruption to business operations. Implement proactive measures to prevent recurrence and continuously improve incident response processes.
• Collaboration: Work closely with cross-functional teams, including ITSM, Information Security, Network, and Infrastructure teams, to ensure cohesive and comprehensive endpoint solutions. Foster strong relationships with key stakeholders to facilitate efficient communication and collaboration.
• Documentation: Create and maintain detailed, up-to-date documentation for endpoint configurations, procedures, policies, and support guidelines. Ensure that documentation is easily accessible and comprehensible to relevant teams.
• Training & Support: Provide training, guidance, and support to IT staff and end-users on endpoint best practices, troubleshooting techniques, and new technologies. Develop and deliver training materials, workshops, and knowledge transfer sessions.
• Continuous Improvement: Identify opportunities for process improvements, automation, and innovation to enhance endpoint productivity and efficiency. Lead initiatives to implement these improvements, ensuring alignment with organizational goals and objectives.

Job Requirements     

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field is required. Advanced education and continuous professional development in relevant areas are highly valued.

Skills & Relevant Work Experience

• 15 years of experience in IT infrastructure, with significant hands-on experience in designing, implementing, and managing Microsoft Intune endpoint solutions.
• Demonstrated expertise in endpoint lifecycle management, security, and compliance.
• Expert-level knowledge of Microsoft Intune, Windows operating systems, endpoint security solutions, and network configurations.
• Proficiency in scripting and automation (e.g., PowerShell) for endpoint management tasks.
• Proven ability to lead and manage projects, with exceptional problem-solving, decision-making, and organizational skills. Experience in mentoring and developing junior team members is a plus.
• Excellent verbal and written communication skills, with the ability to convey complex technical information to both technical and non-technical stakeholders.
• Strong interpersonal skills to collaborate effectively within diverse teams.
• Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Enterprise Administrator Expert, or similar are desirable. Additional certifications in endpoint management and security are a plus.
• Experience working in a large, global organization, with an understanding of diverse regulatory and cultural contexts

EOE M/F/D/V