Customer Service Supervisor

RESPONSIBILITIES: 

• Lead the customer order lifecycle by optimizing ERP input, pricing validation, and logistics coordination to enhance order accuracy, on-time delivery, and customer satisfaction.
• Assist the Customer Service Manager in analyzing performance reports to guide planning, service improvements, and leadership visibility.
• Lead onboarding and ongoing training efforts to standardize best practices, reinforce compliance, and foster a culture of continuous learning.
• Partner with sales, logistics, and production to deliver an integrated, customer-centric service model across all touchpoints.
• Identify, lead, and implement process improvement initiatives using lean principles to increase efficiency and reduce errors.
• Establish, track, and continuously improve departmental KPI’s aligned with company objectives, ensuring measurable impact and accountability.
• Lead collaboration efforts with international CSR teams to standardize processes, align service models, and drive global customer satisfaction.

WORKING CONDITIONS/EXPOSURES: 

• Office- based in a clean, climate controlled in a well-lit environment. Expected to maintain a safe and organized workspace.

PHYSICAL DEMANDS:

• Primarily sedentary with frequent computer use, including typing and screen interaction

KNOWLEDGE and SKILLS: 

• Proficiency in D365 preferred.
• Strong command of MS Office Suite (Word, Excel, PowerPoint, Teams, Outlook).
• Excellent written and verbal communication in English.
• Effective time management and organizational skills.

EDUCATION and CERTIFICATIONS:   

• High School diploma or equivalent required.
• Post-secondary education such as a (certificate, associate, or bachelor’s) strongly preferred.
• Relevant industry experience may substitute for formal education.

EXPERIENCE:

• Three + years in customer service, with supervisory or team-lead experience preferred.
• Equivalent experience, education, or industry training may substitute for the minimum requirement.

About Kinedyne: 

Over the course of five decades, Kinedyne has evolved from a single facility in New Jersey to an international organization with more than 500 employees at facilities in four different countries around the world. As we grew and our product lines evolved, we believed that with Better Cargo Securement – Greater Cargo Capacity – and Faster Cargo Access Technologies, we can make the increasingly complex shipping environment just a little easier for the industry to deal with today and as the future unfolds.

All of the efforts throughout our history have enabled us to provide our customers the products, service, and support that they have come to expect from us over our five decades of growth. We’ve earned our right to be called The Cargo Control People.

What We Offer:

A Comprehensive Benefits Package that includes:
- Medical/Dental/Vision - with HSA (company provides yearly funding)
- Individual or Family Plans are available at affordable bi-weekly rates
- Company paid long & short-term disability
- 401K with competitive company match
- PTO & Tuition reimbursement
- Company Paid Life Insurance