Customer Service Specialist

Responsibility Highlights

• Represent Spartan Tool in a positive and professional manner
• Work with all company personnel and outside contacts to proactively satisfy existing customer service requests and needs
• Work with Customer Service Manager and team to continually develop new customers and new markets
• Order entry of all incoming orders
• Handle all levels of interaction with customers via phone, email, live chat, and other communication channels
• Develop quotes in cooperation with the Customer Service Manager on an as needed basis
• Conduct research of ongoing customer needs
• Perform routine follow up calls with current customers
• Inside sales duties are performed accurately and with a sense of urgency, while keeping the needs and interest of the customer and Spartan Tool in mind
• Collecting and reporting customer information and issues

Qualifications:

• 1 to 3 years customer service or inside sales experience required
• 2 Year degree preferred
• Working knowledge of Microsoft Office, Word, Excel and PowerPoint
• Experience working with an ERP system (Microsoft D365) preferred
• Customer focused mindset and positive/reliable team member
• Basic knowledge of hand tools and machinery helpful
• Superior organizational, analytical, problem solving, multi-tasking, written and verbal communications skills.