Technical Support Specialist

Heico has a history of success. Since its founding over 40 years ago, The Heico Companies has grown from a single business to over 80 separate companies through a strategic acquisition policy and by reinvesting its earnings into internal growth and new prospects. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services.

These four core operations are organized into groups: Metal Processing Group, Construction Solutions Group, Applied Solutions Group, and Industrial Technologies Group. Once acquired, new Heico companies are assigned to a group and run on a stand-alone basis, allowing for great independence as well as the opportunity to share knowledge about markets, production processes, and management practices across other Heico groups and companies. Each Group has its own corporate team.

Heico continues to seek out new opportunities and maintain its standard of success. The Heico Companies has remained a privately held company since its creation and maintains a majority ownership in its operations, generating more than $3.3 billion in revenues. Many of our businesses are certified Woman-owned Business Enterprises (WBE).

More information about the holding company and overall organization can be found at

Reporting to the Service Desk Manager, the Technical Support Specialist, is a key member of the Corporate IT Department.  This position is responsible for assisting end users with tier 1 and 2 technical and product support, helping to diagnose and solve technical problems, providing onboarding guidance to newly hired staff, and promoting effective communication from IT to business.  The job holder will collaboratively partner with team members across the IT group and other departments to ensure a high level of service.

Job Description

Primary Responsibilities

• Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally
• Independently investigate and implement solutions to technical issues
• Identify recurring technical issues and propose solutions to address the root problems
• Assist in routing incoming requests to the appropriate team member
• Configure hardware and software related to printing and scanning
• Provide audio/visual setup and support for important client meetings and board presentations
• Contribute to revenue through client retention and by providing excellent customer support
• Assist with updating and repurposing of existing computers, phones, tablets. Assist in inventory organization and deployment of new computers
• Use Microsoft Office 365 platform to assist with account access issues, passwords, and installation of software using remote TeamViewer and MS Teams programs
• Update client on current issues for additional information
• Serve as point of contact for IT related vendor services and ensure appropriate access to systems is regularly maintained
• Escalate and partner on resolution to networking and system related technical issues and request to infrastructure and application teams as applicable

Education

• Bachelor’s degree

Skills & Relevant Work Experience

• Strong prior experience in customer service and/or office administration
• Experience using Microsoft Office 365, Windows 10/11, and other IT related software
• Experience with usage and settings of Apple iOS and Android mobile systems
• Able to work in a team environment and promote great communication
• Work in a fast-paced multi-level environment.  Switch between remote and in person support cases

• Problem solving and analytical capabilities, with ability to avoid complicating further

• Must be detail oriented, accurate, thorough, and timely in completion of tasks
• Willing to travel locally on occasion, less than 10%

EOE M/F/D/V