Quality Control Technician (1st and 2nd shift)

Wakefield Thermal is part of the Heico Companies, and in aggregate, Heico’s businesses generate more than $3.2 billion in revenues. Wakefield Thermal is a global leader in innovative thermal management solutions for a diverse range of markets. Building on over four decades of leadership and experience, Wakefield Thermal designs, manufactures, and sells thermal management products that remove excess heat generated by electronic components.

Our Mission: Our businesses have made an all-encompassing commitment across all levels of the organization to never sacrifice safety. Deliver industry leading quality, and on-time delivery while providing an exceptional customer experience. Position ourselves as a leader in the industry through technological advancements and supply chain excellence. Promote a culture of success and excellence through accountability, collaboration, engagement, and shared belief in our vision.

SUMMARY

The Quality Technician is responsible for providing support and collaborating with Engineering, Operations, Manufacturing, Procurement, and Quality to accomplish the overall organizational objectives, to minimize product disruptions and improve the quality of processes.

DUTIES AND RESPONSIBILITIES

• First Piece Inspection of any required product which includes 100% validation of the operational step to ensure conformance to the flowdown requirements
• Completing Receiving Inspection which may include verifying dimensional, paperwork, expirations, and other critical information for product conformance
• Roaming Inspection to ensure operator inspections are being completed and to provide oversight on the accuracies of the performed inspections
• Final Inspection to ensure that batch/lot of completed products through the relevant stage is conforming on either a 100% inspection or sampling plan
• Generating documentation packages related to outgoing customer product which may include Certification of Conformance, Raw Material, COTS, and External Processing
• Daily / Weekly Reporting on relevant quality metrics (i.e. rejections)
• Collaborate with necessary functions such as Manufacturing, Quality, Engineering, Procurement, etc. to effectively communicate nonconforming material issues and coordinate necessary actions, until closure
• Nonconformance Reporting with specific details in relation to the origin, scope of the issue, potential containment, and probably root cause to effectively setup the MRB to finalize their investigation & provide disposition on affected product
• Manages the identification, processing, and disposition of nonconforming material for internal and external issues, including supplier’s nonconformances and customer returns
• Assist in the investigation of root causes of nonconformities, support continuous improvement initiatives to reduce or prevent the risk of future recurrences
• Manages, organizes, and ensures the accuracy of company documents. Including storing them electronically and physically, categorizing them systematically, and maintaining their accessibility by following established document control protocols
• Maintains awareness on different document versions and updates them for maintaining accuracy
• Other duties as assigned by Quality Manager & other senior leadership

REQUIREMENTS

• High School Diploma or General Education Degree (GED) required
• Minimum of 2 years’ relevant experience required
• Proficient in MS Office Products including Word, Excel, PowerPoint
• Ability to read and interpret documents such as technical drawings, specifications, and requirements
• Experience working within manufacturing organizations
• Strong organizational skills, attention to detail, and ability to work independently and as part of a team Strong communicator capable of working through complex issues with peers, management, and multiple functions is required to ensure nonconformance reports are created accordingly
• Desire and mindset to drive actions and projects to closure without being prompted

PREFERRED EXPERIENCE

• ISO 9001
• Managing Metrics and Trends
• Gage R&R
• Statistical Process Control (SPC)
• Root Cause Corrective Action (RCCA)
• Certified Quality Inspector (CQI ASQ)
• L6S Green Belt
• Internal Audit Certified
• Microsoft AX or Dynamics (ERP)
• Smartsheet

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is occasionally required to stand, walk, and sit.  The employee will use hands to handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear.

The employee is frequently required to sit and use a computer keyboard with a mouse for long periods of time. The employee will occasionally lift and/or move 25 pounds.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Noise level on the manufacturing floor is moderate, so hearing protection may be required in designated areas. The employee is required to wear safety glasses and safety shoes in specified locations.