Customer Service Representative

Job Description

• • Manage a large volume of customer calls and emails in a friendly and courteous manner.
  • Communicating with customers through various channels on order/delivery status, stock issues, change orders, and service issues.
  • Receive and process customer orders.
  • Coordinate product returns and customer claims.
  • Monitors orders for adherence to correct pricing, proactively working with sales or customer to correct any issues prior to the order invoicing.
  • Communicating with customers through various channels on order/delivery status, stock issues, change orders, and service issues.
  • Collaborate with internal teams (e.g., production, logistics, sales, quality) to ensure customer satisfaction and timely fulfillment.
  • Provide prompt and efficient response and resolution to each inquiry; such inquiries or problems could involve quality, coordination of deliveries, availability of product, special orders, customer pricing and/or shipping, production & billing, etc.
  • Database maintenance and corrections.
  • Keep records of customer interactions.
  • Willingness to work overtime when needed.
  • Prepares and publishes reports for customers and sales personnel as needed.
  • Perform other duties and projects as assigned.

Qualifications:

• • Bachelor’s degree preferred, or 2-4 years of related experience and/or training; or equivalent combination of education and experience.
  • Excellent written and verbal communication skills.
  • Demonstrate an ability to effectively manage competing priorities and multi-task in a fast-paced environment.
  • Detail-oriented with strong organizational skills.
  • Passionately focused on continuous improvement.
  • Basic math skills (addition, subtraction, multiplication, division).
  • Proficient in Microsoft Office applications.
  • Experience with ERP and CRM applications; experience with Microsoft D365 preferred.
  • Ability to work well independently and collaboratively with a team.
  • 1 -2 years of manufacturing experience preferred.
  • Knowledge of Salesforce preferred.