After Market Sales Manager in Cuyahoga Falls, OH at The Steelastic Company, LLC

Date Posted: 10/17/2020

Job Snapshot

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Job Description

Key Responsibilities and Priorities:

  • Proactively promote the sale of replacement parts and support services, and achieve annual parts and service sales objectives
    • Promote the sale of Steelastic products and services to our customers to ensure continuous profitable growth
    • Organize promotional campaigns and customer visit programs for replacement parts and support services
    • Ensure professional promotion of all aftermarket services through digital media, the Steelastic website and other media
    • Liaise with Capital Sales, Engineering, R&D and Operations regarding changes to standard/base products and the introduction of new products and services
    • Keep abreast of up-to-date pricing and delivery information for all parts (updated by Purchasing Team through D365)
    • Ensure current up-to-date spare parts lists are produced and maintained for each item of capital equipment dispatched as needed
    • Maintain adequate inventory levels for spare parts
    • Personally carry out regular visits to customers both domestically and internationally to promote parts sales and service
    • Promote Steelastic’s ‘Everyone Sells’ mentality
    • Develop and maintain a status as the Internal Customer for all Aftermarket Sales activities
    • Direct liaison with customers, agents and third parties in a professional, effective and expedient manner
  • Responsible for all aspects of the sale of the company’s technical services to customers.
    • Provide and implement a plan jointly with the Field Service Manager to meet company goals for sales of equipment audits, customer training, planned service and emergency support service
    • Develop and sell service contracts
    • Liaise with the Field Service Manager, Operations Manager and VP Engineering to secure resources to meet commitments for equipment audits, customer training, planned service and emergency support service
  • Organize and operate 24-hour customer support facility
  • Implement and manage a 24-hour customer support facility
  • Liaise with the Field Service Manager to ensure adequately trained resources exist to support customers directly and indirectly in the resolution of their equipment technical problems on a 24-hour, 7-day per week basis
  • Direct and control operation of the Steelastic Aftermarket Sales Team
    • Ensure replacement parts, service and capital orders are entered expediently and correctly
    • Ensure polite, professional and efficient Customer Service telephone coverage is provided at all times
    • Ensure that Aftermarket Sales Team personnel are provided with relevant training to execute their duties
        • Develop metrics, performance indicators and provide reports and analysis of spare parts and field service bookings and sales.
        • Maintain a 12-month rolling forecast of both spare parts and field service bookings and sales.
        • Analyze Aftermarket inventory.
        • Ensure that aftermarket sales meet or exceed desired profit margins
        • Establish yearly pricing plan
        • Manage various aspects of the Stage Gate process as assigned
      • Work with other departments or independently to achieve 95% on-time delivery
        • Develop “Team” relationship with Engineering and Operations to streamline processes and facilitate the on-time delivery process
        • Identify and take the necessary actions to make the on-time delivery.
        • Create part number and bills-of-materials [BOMs] for Aftermarket orders.
        • Produce designs and detailed part drawings to use for purchase and manufacture of parts for Aftermarket orders.
        • Issue purchase orders for parts and materials for Aftermarket orders.
        • Project manage special projects and Aftermarket orders.
      • Facilitate implementation of new technology to enhance customers supply chain
        • Continually explore ways to deploy technologically which adds value to the customer relationship


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