Customer Service Representative 1 in Rome, NY at BARTELL MACHINERY SYSTEMS, LLC

Date Posted: 10/17/2018

Job Snapshot

Job Description

BARTELL MACHINERY SYSTEMS, L.L.C. is a global leader in providing highly-engineered industrial manufacturing equipment for the Tire Rubber, Oil Gas, and Wire Cable industries with a commitment to innovation and customer satisfaction. Our highly skilled and diverse professionals possess generations of industry knowledge, making Bartell a recognized leader with over 8,000 systems in operation worldwide. Bartell offers full-time opportunities, co-ops and internships. Many of our employees have launched life-long careers and you too can be a part of a global company that works together on some of the worlds largest and unique industrial equipment. Opportunities for career progression within the many divisions of this company are outstanding if you are ready to take the challenge.

Date: September 20, 2018

Position: Customer Service Representative I

Reports To: Customer Service Manager

Location/Department: Sales Marketing Department

The Position

This position is a member of the Sales /Marketing Department. The Customer Service Representative I will report directly to the Customer Service Manager and is responsible for assisting customers and Replacement Parts Group (RPG) parts sales, primarily inside sales.

Job Description

Primary Responsibilities

Interface with customers via phone, e-mail and internet. To place and input orders and quotes. (Internal Sales)


  • Answer all customer inquiries using available information and resources

  • Input Orders

  • Quote items as requested

  • Notify customers of delivery or pricing discrepancies

  • Follow-up to turn quotes to orders



Assist customers with specific needs regarding order placement and/or follow up


  • Determines part number and/or components required

  • Review order status changes with customer

  • Expedite orders as requested by customer

  • Maintain Open Order Report on a weekly basis



Assist Engineering, Purchasing, Accounting, Production Control, Technical Support and Service, Sales and Engineering as required.


  • Provide accurate data as requested by various departments regarding customer request and quotes

  • Provide/maintain sales figures



Maintain system pricing structures


  • As required, review and modify (as required) pricing structures and identify problem areas to appropriate department

  • Adjust pricing as required with approval of immediate supervisor.

  • Maintain blanket orders

  • Maintaing custom price books



Maintain customer database


  • Maintain customer information database as required for customer service



Maintain order and quote files along with customer correspondence


  • Maintain files in neat and orderly manner



Assign serial numbers for tooling


  • Assign serial numbers for tooling purchased via RPG


Job Requirements

Education


  • High School Diploma or GED equivalent

  • Zero to two years experience in job related position preferred



Skills amp; Relevant Work Experience


  • ERP, SAP or MRP System Knowledge

  • Attention to detail

  • MS Suite

  • Strong Excel

  • Customer Service Skills

  • Basic sales experience

  • Basic knowledge of drawing schematics

  • Ability to manage multiple tasks throughout the day

  • Ability to communicate and deal (verbally and writing) with all types of customers





Travel Requirements: Up to 10

EOE M/F/D/V



Interested applicants should go to www.bartellmachinery.com/careers to apply.

6321 Elmer Hill Rd., Rome, NY 13440 ? www.bartellmachinery.com?315-336-7600



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