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Customer Service Representative 1 in Superior, WI at Barko Hydraulics LLC

Date Posted: 12/4/2018

Job Snapshot

Job Description

Position Summary
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members within the customer service department.

Key Performance Areas
?Answers customers calls and provides accurate information regarding Heavy Equipment parts/products.
?Provides timely and accurate information to incoming customer order status and product knowledge requests.
?Processes customer orders/changes/returns according to established department policies and procedures.
?Works closely with the credit department to resolve disputed credit items.
?Provides timely feedback to the company regarding service failures or customer concerns.
?Work as a member/leader of special or on-going projects that are important to area/process improvement including new product development and market research projects.
?Assist in development of work procedures and processes that support company and departmental standards, procedures, and strategic directives.
?Use appropriate judgment in upward communication regarding department or employee concerns.
?Assist as needed in pricing, promotion, parts availability, and continuous improvement projects.

Job Requirements

Education and Experience
?Six months to one year of related experience and /or training, or equivalent combination of education and experience in a customer support Role.
?Experienced in a manufacturing environment; in depth knowledge of Heavy Equipment products and parts.
?Highly motivated, pro-active, self-starter
?Effective communicator and organizational skills
?Ability to multi-task, manage projects.
?Ability to work individually and in a team setting.
?Computer literacy including all MS office applications (strong MS Excel experience), and the ability to enter and retrieve data from AS400 system and MS Dynamics.
?Experience in a customer support role, call center experience a plus.
?Additionally, general knowledge of company products and how they work is required.
?Strong analytical skills

Supervisory Responsibility
The Customer Service Rep I position has no supervisory responsibility.

Working Conditions and Travel Requirements
?Office environment, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts.
Physical Requirements
?The physical demands described here are representative of those that must be met by the Customer Sales Service Analyst position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
?While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to use hands to finger, handle or feel and reach with hands and arms, lift and/or carry up to 10 pounds, balance, bend, stoop or kneel, climb, push/pull and squat, or crouch.

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