Customer Service Representative in Superior, WI at Barko Hydraulics LLC

Date Posted: 10/5/2018

Job Snapshot

Job Description

The Position
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members within the customer service department.
Essential Functions
Answers customers calls and provides accurate information regarding Heavy Equipment parts/products.
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the credit department to resolve disputed credit items.
Provides timely feedback to the company regarding service failures or customer concerns.
Serves as liaison with manufacturing, engineering and shipping personnel.
Assist department manager with daily operation of call center to include the development,
analyses and implementation of training, telemarketing and scheduling activities.
Work as a member/leader of special or on-going projects that are important to area/process improvement including new product development and market research projects.
Assist in development of work procedures and processes that support company and departmental standards, procedures, and strategic directives.
Use appropriate judgment in upward communication regarding department or employee concerns.
Assist as needed in pricing, promotion, parts availability, and continuous improvement projects.
1.Job Knowledge: Understands the tasks assigned and has the necessary skills to complete them. Takes care of company tools and materials.
2.Quality of Work and Quantity of Work: Completes work assignments accurately and completely, pays attention to detail while working safely at all times.
3.Teamwork and Communicate Effectively: Offers assistance willingly, makes a positive contribution to morale, shows sensitivity to and consideration of others feelings, and accepts positive feedback. Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure. Keeps manager informed of work progress and other necessary information. Maintains a positive relationship with management and other workers, listens effectively.
4.Continuous Improvement: Demonstrated a commitment to continued performance improvement and development. Identifies and communicates developmental goals. Takes steps to continue personal learning and growing.
5.Customer Focus: Thinks from the customers perspective when assembling the machine.
6.Dependability, Adaptability, and Reliability: Reports promptly to work and respects proper use of company time. Follows all policies and procedures according to the employee handbook. Can be counted on to carry out assignments. Overcomes obstacles to meet goals. Accepts personal accountability for his/her actions. Maintaining effectiveness in reaching set goals by adapting to changed circumstances. Tasks, responsibilities, and people.

Supervisory Responsibility
This position has no supervisory responsibilities.
Position Type and Expected Hours of Work
This position is full-time. Days and hours of work are Monday through Friday, 8 a.m. to 4:30 p.m.
No travel is expected for this position.

Job Requirements

Job Requirements
Six months to one year of related experience and /or training, or equivalent combination of education and experience in a customer support Role.
Experienced in a manufacturing environment; in depth knowledge of Heavy Equipment products and parts.
Highly motivated, pro-active, self-starter
Effective communicator and organizational skills
Ability to multi-task, manage projects.
Ability to work individually and in a team setting.
Computer literacy including: Microsoft Office Word, Excel.
Experience in a customer support role, call center experience a plus.


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