After Market Sales Manager

The Position (Summary):

The After Market Sales Manager will be responsible for all aspects of the company’s aftermarket sales.  The successful candidate will be an experienced technical sales professional with a track record in proactive customer interaction and achieving sustained revenue and earnings growth.  The position will direct and control the operation of the Aftermarket Department and will interface closely with all other departments to ensure an effective customer service 24/7/365.

Minimum Essential Requirements:

• Strong computer navigation and Microsoft Outlook, Word, and Excel experience
• Expert level experience with ERP/MRP systems and inventory management software
• Technical knowledge of low volume, high value capital equipment preferably within the tire and rubber industry
• Proactively promote the sale of replacement parts and support services, and achieve annual parts and service sales objectives
• Responsible for all aspects of the company’s technical sales and services to customers
• Direct and control operation of the Aftermarket Sales Team
• Organize and operate a 24-hour customer support facility
• Work with other departments to achieve minimum 95% on-time delivery
• Implement new technology to enhance customers supply chain
• Direct the demand side of the Aftermarket Sales, Inventory, and Operations Planning (SIOP) team
• Direct pricing/sales strategy for existing and new customers purchasing aftermarket components
• Prepare regular sales reports, forecasts, and updates for senior level management, providing insight into sales performance and market/industry trends
• Direct, develop, implement, and drive strategic aftermarket business initiatives and metrics for key customers and markets globally
• Experienced in working with data analysis, forecasting and reporting

Preferred Key Requirements:

• Service management knowledge in a machinery manufacturing setting
• Capital equipment sales and/or technical service experience
• Experience in marketing literature preparation and use of digital and web-based media for marketing purposes
• Manufacturing experience with ERP systems (Microsoft D365)
• Tire/rubber industry experience

Experience and Education:

• Experience: 9+ years’ supervisory experience in a technical sales position, preferably in a manufacturing environment
• Education: Technical Degree, advanced degree or equivalent combined with relevant job specific experience
• Communication: Excellent communication skills, both written and verbal communication

Technology:

• Expert level use of Microsoft Office Suite (Outlook, Word, Excel)
• ERP/MRP (Microsoft D365) and Business Intelligence desired
• Position will require daily utilization of Microsoft Teams, D365, and Microsoft Office Suite

Travel Requirements:

25-40%, Domestic and International

Supervisory Responsibilities:

This position will supervise the Aftermarket Sales Team Members

Work Environment & Culture:

The work environment (physical requirements) is described below, and the company culture is dedicated to fostering a very strong environmental health and safety program.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed both in the office and manufacturing area. While performing the essential functions of this job, the employee is required to walk, stand, reach, and sit for up to 8 hours a day.
• The employee may occasionally lift and/or move up to 50 pounds without assistance.
• Extensive domestic and international travel with include visits, frequently in excess of 1 week globally. May need to work more than 8 hours per day.