Sales Support Specialist in Pelham, NH at WAKEFIELD-VETTE

Date Posted: 8/22/2018

Job Snapshot

Job Description

Our Sales Support Specialist will have full ownership and responsibility for customer engagement and satisfaction as assigned within a specific sales region/territory. This will involve the full customer experience from the point of the inside sales cycle from inquiries/quotes/RMAs to quality product delivery. Along with teammates and department heads, this individual will be responsible for supporting the companys overall sales strategy and profit objectives while ensuring a 100 positive customer experience for all customers. ESSENTIAL DUTIES AND RESPONSIBILITIES: The Sales Support Specialist will provide total attention, care and service to all assigned customers in their region. Through relationship building, prioritizing and internal partnerships within our organization, this person will ensure our customer is of top priority. Generate all quotes and execute quote follow-up within established standards. Process all orders and order acknowledgements accurately and within a timely manner including managing customer portals. Lead by example to provide exemplary support and services to the customers in the assigned region Execute all post-sale activities including expedites, backorders and quality issues providing industry leading customer service and support. Liaise with regional sales manager(s) to identifying new project opportunities for follow-up; driving key relationships with procurement (buyers and planners), et al. Be the customer advocate and team with internal engineering, manufacturing, production, quality, purchasing credit departments to ensure timely and accurate resolution of any customer issues escalating as necessary to guarantee customer satisfaction and improve inside sales/customer service processes Utilize CRM system to record progress/activities driving customer engagements contributing to sales and profit growth for assigned region Provide and fulfill reporting requirements for territory support. Be an outside-of-the box thinker and bring new thoughts, ideas, process suggestions to manager for consideration

Job Requirements

Minimum5 years customer service experience in a manufacturing environmentpreferred Minimum Associates degree or equivalent Ability to multi-task in a fast-paced work environment Sense of urgency and willingness to do what it takes to satisfy our customer. Ability to analyze requests (both internal and external) and understand Wakefield-Vettes systems well enough to retrieve data to support request. Proven team player and leader; a great teammate that brings out the best in their teammates Demonstrated decision making skills ability to analyze, evaluate and make decisions in the best interest of the company Strong organizational skills Goal oriented; ability to prioritize and deliver on key objectives Excellent oral and written communication skills; Winning attitude and competitive spirit Strong PC skills and experience with ERP and CRM system(s); (preferably MicroSoft AX ERP, Epics and C2 CRM). Proficient with MicroSoft Office. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk, and sit. The employee will use hands to handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear. The employee is frequently required to sit and to use a computer keyboard with mouse for long periods of time. The employee will occasionally lift and/or move 25 pounds. WORK ENVIRONMENT: Office, Plant, Warehouse or Remote locations: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job in the Plant or Warehouse, the employee is exposed to noise and aluminum particles. The noise level is usually moderate but, hearing protection may be required in designated areas. The employee is required to wear safety glasses when in the plant. Conditions in remote locations vary, depending on the job requirements.


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