Customer Service Representative I (Intern)

Essential Job Duties

• Monitor accuracy of receipts against purchase orders
• Assist in resolving invoicing issues and any critical issues that may arise with customers or suppliers
• General working knowledge of D365 skills for account set up
• Works closely with a cross-functional team that includes Operations, Engineering, Purchasing, Accounting, and Logistics/Materials team serving as a liaison with internal and external customers to ensure tracking, reporting, and expected product delivery is in accordance to Operations and business goals
• Ensure warranty standards terms and conditions, and special terms/conditions of sale used on quotations are in compliance; and understand, ISO 9001 and Association of American Railroads (AAR) standards.
• Develop metrics to track sales, analyze financial impact of sales changes, targets and annual sales volume;
• Coordinates, handles, and follow-up with customer inquiries, process purchase orders, provide quotes, guarantee returns, understand pricing cost by product and promote selling prices that maximize profits
• Responsible for reporting all sales activities to assigned customers to track sales to sales target, customer purchasing activity, customer growth potential, customer contracts, record keeping and follow-up on observations and escalate matters as appropriate
• Support continuous improvement efforts to enhance customer satisfaction and operational excellence

Skills & Abilities:

• Leadership: Ability to engage a diverse team of people, provide clear instructions, team player, possess excellent organizational skills, excellent cross-functional collaboration skills, and high attention to detail.

• Passion: Demonstrate genuine passion about organizational development and building relationships.
• Customer Focus: Understand who your customer is and their needs.  Possess the ability to manage multiple priorities in a fast-paced work environment and utilize time management
• Vision and Purpose: Believe in the vision for the organization and enable others to individually believe the vision
• Communication: Excellent communication skills, both written and verbal communication.  Strong analytical and problem-solving skills
• Technology: Demonstrated proficiency using MS Office Suite (Excel, PowerPoint, Word, and Outlook)

Experience and Education:

• Experience:
• 1-2 years data entry experience, experience with customer support in person or by phone, possess the ability to multi-task, prioritize, and strong attention to detail and accuracy  
• 1-2 years working with D365

• Education: High School Diploma or GED required; Associate degree or Bachelor degree preferred

The Heico Companies offer a competitive and comprehensive benefits package that includes:

• Multiple health plan options through Blue Cross Blue Shield of Illinois,
• Health Savings Account (with company match) or Flexible Spending Accounts, depending on selected health care plan,
• Two Dental plan options through Blue Cross Blue Shield of Illinois,
• Vision plan through VSP,
• Paid-time Off (vacation and 11 paid holidays),
• 401k plan with company match,
• Life/AD&D insurances (both company-paid and additional voluntary options),
• Sick leave, Short-term Disability and Long-term Disability plans (company-paid),
• Employee Assistance Program (EAP, company-paid),
• Three Aflac plans
• Pet insurance plans
• Legal insurance
• Identity & Fraud Protection Plan