QC Manager

Key Responsibilities and Priorities: 

• Promote safety culture through safety toolbox talks, safety committee participation, and positive reinforcement programs.
• Develop and sustain the Quality Management System in line with industry requirements. Regulate, control, and improve the quality of all processes throughout the business and the final product. Manage an audit program to ensure compliance.  Lead the team to achieve quality management system targets for customers and business goals.

• Direct quality team and provide one on one coaching for improvements and own responsibility for talent development.
• Manage the Quality Assurance department and staff, responsible for in-process inspections, receiving inspection, documentation of supplier certifications, part qualification, measurement, testing, and the calibration of gages and test equipment.
• Participate in daily Gemba walks that align with Kaizen continuous improvement processes.
• Provide leadership to promote quality assurance throughout the company with a continuous improvement approach to prevent defects and escapes.
• Investigate customer complaints regarding quality. Lead root cause analysis and drive corrective actions.
• Prepare and organize all PPAP and other quality documents required for customers.
• Perform and support customer audits, surveys, and complaints and ensure the execution of corrective action and compliance with customer specifications.
• Accountable for supplier quality. Identify and mitigate vulnerabilities within the suppliers manufacturing and quality systems.  Provide guidance to suppliers.
• Manage non-conformances caused by suppliers. Coordinate and evaluate supplier corrective action requests (SCARs), drive root cause analysis and communicate with suppliers to obtain effective and timely corrective actions to prevent recurrence of product defects. Perform effectiveness review of the corrective or preventive actions.
• Manage the sample approval process to support supplier evaluation and source qualification. Provide guidance to suppliers regarding product requirements and manufacturing processes.
• Partner with Engineering, Operations, and suppliers to establish the product quality control requirements for new products.
• Perform military part inspection using MIL specifications and sampling documents.
• Establish and maintain Key Performance Indicators (KPIs) to measure the quality performance of internal manufacturing, suppliers, out-of-the-box quality perceived by customers, and the health of the quality management system.
• Support key business initiatives that include housekeeping audits, 5S audits, and Voluntary Protection Partnership (OSHA).
• Facilitate appropriate meetings to communicate the health of our Quality Management System and trends to make necessary changes that support customer satisfaction.

Knowledge, Skills, and Abilities Required:

• People management

• Experience in a high-volume manufacturing environment
• A detailed understanding of Quality Management Systems with audit experience
• Continuous improvement skills
• Experience dealing with customers and suppliers in solving quality issues

• Proficiency with Excel, and ERP programs
• Read/Interpret prints, routes, bills of material, and other part documentation and directives
• Communication and interpersonal skills
• Analytical and problem-solving ability
• The ability to facilitate change
• ISO experience preferred

Position Consults with:

Operations, Supply Chain, Engineering, Suppliers, Customers, Heico GSC Team, Customer Service, Sales

Desired Skills:

• Strong written and verbal communication.
• Organized with high attention to detail.
• Strong Problem-solving skills.
• Team player that excels in a collaborative environment. 

Exemplify Core Values:

• Be Positive and GSD
• Embrace Challenges
• Respect Everyone
• Welcome Change
• Speak and act with integrity

Working Conditions

• Environment includes office and manufacturing environments (hot in the summer, cool in the winter) and you may occasionally be required to lift up to 50 lbs.
• Work may require prolonged periods of sitting and focusing on computer screens or long periods of walking/standing in the manufacturing environment.

Disclaimer:

Job responsibilities and requirements can change at any time.