Aftermarket Parts Sales Representative

Sales Achievement: 

Meet or exceed sales targets for OE Parts. 

Follow up on quotes and track the success of sales efforts. 

Identify and pursue new sales opportunities to expand the customer base. 

Customer Inquiries and Information: 

Answer customer inquiries promptly and provide accurate information about OE parts. 

Offer detailed product information, specifications, pricing, and availability. 

Order Processing and Management: 

Process customer orders, changes, and returns in accordance with established departmental policies and procedures. 

Ensure all customer orders are entered accurately and timely into the system. 

Coordinate with the warehouse and shipping departments to ensure timely delivery of parts. 

Customer Service: 

Maintain a high level of customer satisfaction by addressing customer concerns and resolving issues promptly. 

Follow up with customers to ensure their needs are met and their orders are fulfilled. 

Implement customer feedback mechanisms to continuously improve the sales process and customer experience. 

Customer Relationship Management: 

Build and maintain strong relationships with key customers and stakeholders. 

Manage customer accounts and maintain up-to-date records of interactions and transactions. 

Develop strategies to enhance customer loyalty and retention.

Product Knowledge and Promotion: 

Maintain in-depth knowledge of OE parts and their applications. 

Stay informed about new products, industry trends, and competitor offerings. 

Promote OE parts through various channels, including phone calls and emails.