Aftermarket Parts Sales Representative

The Parts Sales Representative is responsible for achieving sales targets, providing excellent customer service, and managing customer relationships. This role involves answering customer inquiries, processing orders, handling returns and promoting heavy equipment parts. The ideal candidate will have strong communication skills, a customer-focused attitude, and in-depth product knowledge.

Key Performance Areas

Sales Achievement:

Meet or exceed sales targets for OE Parts.

Follow-up on quotes and track the success of sales efforts.

Identify and pursue new sales opportunities to expand the customer base.

Customer Inquiries and Information:

Answer customer inquiries promptly and provide accurate information about OE parts.

Offer detailed product information, specifications, pricing, and availability.

Order Processing and Management:

Process customer orders, changes, and returns in accordance with established departmental policies and procedures.

Ensure all customer orders are entered accurately and timely into the system.

Coordinate with the warehouse and shipping departments to ensure timely delivery of parts.

Customer Service:

Maintain a high level of customer satisfaction by addressing customer concerns and resolving issues promptly.

Follow up with customers to ensure their needs are met and their orders are fulfilled.

Implement customer feedback mechanisms to continuously improve the sales process and customer experience.

Customer Relationship Management:

Build and maintain strong relationships with key customers and stakeholders.

Manage customer accounts and maintain up-to-date records of interactions and transactions.

Develop strategies to enhance customer loyalty and retention.

Product Knowledge and Promotion:

Maintain in-depth knowledge of OE parts and their applications.

Stay informed about new products, industry trends, and competitor offerings.

Promote OE parts through various channels, including phone calls and emails.

Job Requirements 

Experience and Education: 

Experience: Preferred 3 years of experience in parts sales, preferably in the heavy equipment industry.   

Education: Minimum of High School Diploma or equivalent; Preferred college degree. 

Communication: Excellent communication skills, negotiation, and relationship building abilities. 

Other Skills: 

Strong customer service and communication skills.

Proven ability to meet and exceed sales targets.

Detail-oriented with strong organizational and problem-solving skills.

Proficiency in CRM software and order processing systems.

Strong computer skills with proficiency with various Microsoft applications such as Word, Excel, and Outlook.

Supervisory Responsibility - This position has no supervisory responsibilities.  

Key Competencies

Sales Skills: Proven ability to achieve sales targets and close deals.

Customer Focus: Commitment to understanding and meeting customer needs.

Product Knowledge: In-depth knowledge of heavy equipment parts and their applications.

Communication: Excellent verbal and written communication skills.

Organization: Strong organizational skills and attention to detail.

Position Type and Expected Hours of Work - This is a full-time position.