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Job Description
Sales Support
- Provide Estimates, Sell Prices and detailed System Deliverables for Industrial Shredder quotations.
- Advise and approve the correct selection of all shredders and auxiliary system components.
- Develop and maintain standard price lists for all products including standard shredders, spare parts kits, and standard service offerings.
- Arrange for the production of sales drawings when required.
- Be available to visit customers with Sales personnel to ensure technical details and requirements are clearly defined and accurately addressed in the proposal(s).
- Be the main contact & support for assigned clients.
- Interact with Procurement and suppliers as needed.
- Attend conferences and trade shows when needed.
- Coordinate all tests for Sales, document results (photos & video by Marketing) and relay all test reports to Sales & Engineering.
- Enter proposal information and customer interaction information into Salesforce.
- Enter orders sold into Epicor.
- Provide valuation reports for used Industrial Shredder equipment.
- Update and maintain Industrial Shredder Playbook.
- Update and maintain Industrial Shredder procedures and forms.
Project Leader Support
- Transfer all needed technical and application information to the Project Leader for all new Industrial Shredder orders.
- Co-ordinate and chair NORM (new order review meeting) meetings.
- Provide technical support and guidance on Industrial Shredder projects to Project Leaders as requested.
- Attend and assist Project Leaders with all customer tests.
- Assist Project Leader with installation supervision, start-up and commissioning as requested.
QUALIFICATIONS:
Education: College Diploma (CET) Mechanical Engineering Technology
or University Degree (P. Eng.) in Mechanical Engineering.
Experience:
- 5 to 7 years of experience in estimating, engineering, or project management in a custom-engineered, industrial equipment environment;
- Experience working with MRP systems is an asset;
- Advanced knowledge of Microsoft software.
Specific Skill Ability and Knowledge:
- Familiar with MRP systems and principles;
- Excellent communication and time management skills;
- Advanced computer skills, Microsoft Office a must, Epicor ERP an asset;
- Familiarity with CRM applications, such as Salesforce, would be an asset;
- Ability to multi-task and prioritize with strong organizational skills;
- Must be able to work in a fast-paced environment;
- Attention to detail;
- Willingness to engage customer issues and troubleshoot as needed to drive resolution;
- Act with a sense of urgency when dealing with customers;
- Ability to work independently and as part of a team;
- Professional phone manner.
WHAT MAKES SHRED-TECH A GREAT PLACE TO WORK?
We’re ambitious and we expect our team to give their best effort to achieve the goals we set together. In return, we invest in people who are committed to growing with us. We offer:
- Excellent company paid benefits after probation, including extended healthcare, dental, vision and employee assistance program
- Group RRSP with company matching after 1 year
- Safety boot reimbursement up to $150
- Prescription safety glass program
- Opportunity for growth through internal recruitment
- Social events throughout the year, including BBQ’s, golf tournament, holiday party for adults and more!
ABOUT SHRED-TECH:
Shred-Tech® is globally recognized for designing and manufacturing first-class shredding & recycling systems to cost-effectively meet our customer's waste reduction and recycling needs.
At Shred-Tech, we value diversity and work to ensure all employees and candidates have equal opportunities to succeed. Should you require accommodations of any kind to apply for this position, please contact us. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We will be corresponding only with those selected for an interview.
