TSS Mechanical Engineer I in Rome at BARTELL MACHINERY SYSTEMS, LLC

Date Posted: 5/6/2024

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Job Description

The Position

This position is a member of the TSS (Technical Support and Service) Department.  The TSS Mechanical Engineer 1 will report directly to the TSS Team Leader. This position requires basic knowledge of commercial equipment and mechanical abilities.

Job Description          

Primary Responsibilities

  • Perform satisfactory equipment start-up at Customer locations (typically with a two-person engineering team)
  • Install/commission equipment according to defined planning, timelines and operating processes (on-site, US domestic or internationally)
  • Provide correct and adequate equipment training to the Customer’s operators and maintenance personnel
  • Provide technical support and service to our Customers
  • Assist in the compilation and content of equipment manuals
  • Work with Mechanical Assembly team with commissioning prior to domestic/international commissioning trips
  • Promote the sale of Bartell product and services to our Customers
  • Provide Sales and Marketing personnel with technical assistance as required
  • Assist in Marketing and R&D trials
  • Provide feedback to Sales, Marketing and RPG departments through visit reports
  • Follow a Standard Operating Procedure and complete all necessary documentation required per trip requirements
  • Ability to diagnose and fix problems with Bartell equipment at Customer locations
  • Utilize technical expertise to provide troubleshooting for customers regarding Bartell machines
    • Independent technical assistance maintaining 24 hour technical support hotline as required

Job Requirements    


  • Bachelor’s Degree; Associates Degree with 1-2 years of experience; OR High School/Vocational Degree with A minimum of 3 years of job-related experience

Skills & Relevant Work Experience

  • Must adhere to all facility-wide safety standards and practices.
  • Candidate should have a thorough understanding of engineering drawings, hands-on industrial machinery, excellent communication and interpersonal skills
  • Candidate should have intermediate computers skills including a good working knowledge of Microsoft Word, Excel, and AutoCAD.
  • Fluency in English
  • Ability to oversee equipment startup and oversee the commissioning process for projects on a frequent basis
  • Adhere to programs and activities that are in full compliance with all related Heico Safety Standards. Monitor and maintain accurate records.
  • Ability to react quickly to customer problems and complaints in a professional and courteous manner (including intense situations)
  • Ability to travel and work odd hours including frequent foreign and domestic travel
  • Familiarity with machine alignment and balancing
  • Manages daily reporting responsibilities as it relates to the position.
  • Background in plant engineering or maintenance with experience in machinery troubleshooting
  • Customer Interaction or Sales Experience
  • General Machine Shop knowledge
  • Excellent troubleshooting skills
  • Candidate should have ability to assert themselves in an unbiased manner while maintaining high level of cooperation

Travel Requirements: Up to 65%


Job Requirements


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