IT Infrastructure Specialist in Dover, NH at C/A Design Inc

Date Posted: 2/5/2020

Job Snapshot

  • Employee Type:
  • Location:
    Dover, NH
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Build, maintain, and troubleshoot the company IT infrastructure delivering mission critical applications and data. Ensure the highest levels of availability, performance and security.


• Manage and monitor all installed computer systems, server, storage, network and telephony infrastructure on premise and cloud based
• Install, configure, test and maintain network operating systems, application software, system management tools and systems integrations
• User environment management, including desktops/laptops, profile management, software delivery, etc.
• Respond to the needs and questions of IT users concerning their access to resources on the network and the operation of various software programs
• Provide 1st, 2nd and 3rd level IT user support
• Make recommendations regarding hardware and software acquisitions
• Maintain, test and improve backup and disaster recovery procedures
• Vendor management and contract negotiation
• Create documentation concerning IT systems and IT procedures
• Must be a champion for pushing IT standards, procedures, policies, and best practices
• Develop and communicate standards of use, operations and security of network, personal computers and data
• Communicate with other departments to report and resolve software, hardware, and operations problems
• Consult with departments managers to develop system solutions consistent with organizational objectives
• Must be very proactive in understanding and staying up-to-date on the current projects in progress, projects in pipeline and operational issues.


• Degree in Information Technology (IT) or comparable degree
• 8+ years operational experience in IT Infrastructure (network, server, DB, storage administration)
• Solid working knowledge in
o Microsoft products (Microsoft certified preferred)
 Microsoft server operating systems 2008 R2 through 2012 R2
 Active Directory
 Enterprise Office 365
 Exchange
 OneDrive
 SharePoint
 Skype for Business
 Azure
o Networking: switching and routing, layer 2 VLANS, layer 3 routing, TCP/IP, MPLS, VPN
(Cisco and/ or HP certified preferred)
o Firewall (SonicWall preferred)
o Hyper-V and VMware virtualization
o SAN technologies
o Veeam Software
o Avaya IP phone system
o Mobile Device Management
• Solid Information Security background, including information and cyber security assessment, risk analysis, privacy, data protection, regulatory frameworks, as well as risk and security architecture and demonstrated experience in leading cyber incident response
• Strong knowledge of information security threats, vulnerability management, and countermeasures and associated operational best practices
• Experience with security industry standards and NIST Cybersecurity Framework
• IT security certification preferred
• Service oriented approach in IT (ITIL certified is an advantage)
• Customer orientation (e.g. short response times, appropriate communication and continuous information flow, adequate solutions)
• Good analytical, communication and presentation skills
• Drive for excellence in own work and cooperation with customers/ colleagues/ employees
• Efficient and resilient working style (e.g. priority setting, willingness to work overtime in peaks, absorb pressure)
• Interest in continuous learning