Customer Service Representative in Prattville, AL at Kinedyne

Date Posted: 11/17/2020

Job Snapshot

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Job Description

  • Records customer product orders via phone, email, and facsimile.
  • Processes customer orders in steps to include entering information into the computer system; confirming prices, shipping, and delivery dates; printing, confirming and filing orders.
  • Enters customer order by securing customer number, matching correct Account Executive number, verifying correct pricing and pricing codes, and adding special order comments and required line item comments.
  • Prints Pick Lists following thorough verification of part numbers, quantities, and all other required information for faxed and verbal orders.
  • Reviews customer inquiries and uses job knowledge to address situations to best meet the needs of the customer and the company.
  • Systematically coordinates the return of products to include communication with carriers and the issuing of credits.
  • Maintains multi-facility order documentation and advises appropriate facility of critical order information and changes.
  • Releases product orders to other facilities for shipment.
  • Provides work-up costs for special order products to customers and ensures component availability for the product production.
  • Cooperates with interdepartmental personnel, as well as other facilities and corporate personnel, to ensure services can be adequately promoted and maintained to meet the needs of the customer.
  • Responsible for providing team support within and for all departments. Maintain an attitude of excellent customer service and high-quality workmanship.

Other duties as assigned.

Environmental working conditions are climate-controlled, comfortable, and well lit. Employees are expected to maintain their work area in a neat, clean, orderly, and safe manner.

Must be able to think independently and make decisions corresponding to company policies and procedures. Must have ability to function independently. Must be flexible, demonstrate personal integrity, and possess the ability to work effectively with customers and coworkers. Must be able to address customer concerns in a patient, calm, efficient manner. Must be able to manage a variable workflow including sustained periods of high customer activity.

Proficient with computer software (Microsoft Excel, Word, Outlook, Teams, Windows environment), printer, calculator, copying machine, fax machine, telephone headset.

Experience in Customer Service or in a Customer Call center preferred.

Must be functionally literate in the English language, bilingual in French or Spanish is a plus. Must be able to see and hear sufficiently to ensure that the requirements of the position can be fully met. Must have the ability to lift, push, pull, or move up to 15 lbs. Frequent sitting for prolonged periods of time with intermittent standing, bending, stooping, reaching, pulling, pushing, grasping, and lifting. Must have the ability to maintain regular and predictable attendance.

Ability to read, write, and perform basic math skills such as counting, addition, subtraction, multiplication, and division.

A high school diploma or equivalent is required.
Post-high school education is preferred.


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