Customer Service Representative in Superior, WI at Barko Hydraulics LLC

Date Posted: 3/28/2018

Job Snapshot

Job Description

Position Description:
Responsible for providing quality and efficient customer service to customers through daily customer interaction cycle and assist with relevant activities to include taking parts orders both by phone and online and assisting customers with parts and aftermarket inquiries. Assistance training new associates and problem solving. Additionally responsible for assisting Customer Support Manager with development, analyses and implementation of training, telemarketing, scheduling and product development and marketing projects.
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Accountabilities/Responsibilities:

Ensure customer service/parts calls are answered in a timely, efficient and knowledgeable manner. Follow up in a timely manner and effectively communicate to customers timelines and meet customers parts and aftermarket expectations.

Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

Solicit parts sales and assist in additional revenue generation by promoting the parts department with outbound calling initiatives.

Assist Department Manager with daily operation of call center to include the development,
analyses and implementation of training, telemarketing and scheduling activities.

Work as a member/leader of special or on-going projects that are important to area/process improvement including new product development and market research projects.

Assist in development of work procedures and processes that support company and departmental standards, procedures, and strategic directives.

Use appropriate judgment in upward communication regarding department or employee concerns.

Assist as needed in pricing, promotion, and parts availability improvement projects.

Other projects as assigned.
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Job Requirements

Able to communicate effectively to a variety of audiences.
Ability to multi-task, manage projects.
Strong interpersonal skills.
Highly organized.
Comfortable working autonomously.
Ability to function effectively as part of a team.
Computer literacy including: Microsoft Office Word, Excel.
Experience in a customer support role, call center experience a plus.

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