Product Support Representative in Superior, WI at Barko Hydraulics LLC

Date Posted: 7/18/2018

Job Snapshot

  • Employee Type:
  • Location:
    Superior, WI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Provides technical support to Barko Dealers and customers. Provides solutions to technical questions. Uses expert knowledge, interprets documents, and uses judgement to authorize work and approve warranty claims. Supports, interacts, and manages the Warranty processes. Delivers maintenance and warranty training to Dealers. Develops technical content for service manuals, bulletins, and training collateral. Develops and maintains field-issue metrics and uses project management skills to resolve field issues.

Provide Solutions to Service Issues
Daily activity including inbound and outbound calls.
Customer Relations.
Troubleshoot and resolve service issues.
Travel in field as needed.

Provide Technical Support
Assist with parts identification.
Assist with procedures for service manuals.
Provide design input, including recommended ECNs and RD.
Prepare Service Bulletins as needed.
Create and maintain Spares lists.

Warranty Claims
Administer the warranty claim system to include: Warranty Registration, Work Authorization, Claim Disposition, and Claim Processing.
Analyze claim and other data for trends, root cause, and corrective actions.

In Field Service
Commissioning of equipment.
Develop materials for and conduct training classes.
Evaluate equipment and document findings.

Job Requirements

Knowledge of heavy equipment (material handling/forestry products) design, operation, and applications.
Strong mechanical skills, hydraulic, and electrical troubleshooting and repair.
Strong computer skills including MS Office, particularly MSExcel and MS Access.
Good oral and written communication skills.
Experience in Customer-facing roles.
Technical Instructor experience, desirable
Travel, occasional, <5