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Service Technician in Baraga, MI at Pettibone Heavy Equipment Group

Date Posted: 1/5/2019

Job Snapshot

  • Employee Type:
  • Location:
    Baraga, MI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Provide Solutions to Service Issue Inquiries
Daily activity including inbound and outbound calls
Customer relations
Sales support
Troubleshoot and resolve service issues
Travel in field as needed
Provide Technical Support
Assist with parts identification
Assist with procedures for service manuals
Provide advice on design including recommended ECNs and RD
Prepare service bulletins as needed
Create and maintain spare parts lists
Warranty Claims
Assist Service Manager with disposition, resolution, and processing

In-Field Service
Commissioning of new equipment
Develop materials for conduct training schools
Evaluate equipment and prepare findings
Skills Experience
Knowledge of heavy equipment (material handling/forestry products) product design, operation, and applications
Strong mechanical skills, hydraulic, and electrical troubleshooting and repair
Strong computer skills including familiarity with CAD, Adobe, and MS Office applications
Excellent oral and written communication skills
Customer service experience preferred
Supervisory Responsibility

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work
This is a full-time position, and hours of work and days are Monday through Friday, 8:00 AM 5:00 PM. Occasional evening and weekend work may be required as job duties and demands.

Job Requirements

Required Education and Experience

Knowledge of heavy equipment (material handling products) design, operation, and applications.
Strong mechanical skills, hydraulic, and electrical troubleshooting and repair.
Strong computer skills including MS Office, particularly MS Excel and MS Access.
Good oral and written communication skills.
Experience in Customer-facing roles.
Technical Instructor experience, desirable
This position requires up to 50 travel. Frequently travel is outside the local area and overnight.
Other Duties
Please note that this job is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.