Customer Service Rep in Irwindale, CA at Metal Processing Group

Date Posted: 2/19/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irwindale, CA
  • Experience:
    Not Specified
  • Date Posted:
    2/19/2021

Job Description

Since 1927, Davis Wire Corporation has built a reputation for dependability and quality. As the largest wire manufacturer in the western United States, our impressive range of products are used in a wide variety of fields, including agriculture, construction, transportation, communications and industrial applications. The foundation of our business is our galvanized, brite and reinforcing wire, though we also produce an assortment of specialty wires to fit almost any need.

We are looking for a customer service representative to join our team in Irwindale, California.

Job summary: Represent Davis Wire Corporation in the capacity of Customer Sales and Service Representative through coordination with Field Sates personnel, Scheduling, Production, Quality Assurance, Physical Distribution and Invoicing Departments. This person is the primary sales contact with external customers within a determined product group.

Department Vision: To provide our customers with high quality products and exceptional customer service at a fair price. The sales team values honesty, integrity, teamwork and mutual respect. In addition, we are an open team where everyone has the information and tools to grow and excel.

Essential duties and responsibilities:
• Enter new orders and order changes
• Confirm pricing and terms
• Maintain open order reports
• Handle customer inquiries regarding order pricing and scheduling.
• Receive and respond to telephone and e-mail inquiries from customers

The Customer Sales and Service Representative works to establish a professional and personable identity with the customer, thereby developing a beneficial understanding of the customer's particular order requirements, pricing concerns, shipping objectives, and order follow-up necessities. They work with the Field Sales staff, receiving and distributing messages and fulfilling field sales and customer requests. May be asked to participate in customer visits, tours, dinners, and other requirements. Additional duties may be assigned as needed.

Education and/or experience: Associates Degree or equivalent from two-year college or technical school - 4 Year college degree preferred.

Entry-level candidates and recent graduates are encouraged to apply. Six months to one-year related experience preferred. Will consider experience in lieu of degree.

Language skills: Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Spanish fluency a plus, but not required.

Mathematical skills: Ability to calculate figures and amounts such as discounts, proportions and percentages. 

Reasoning ability: Ability to apply common sense understanding to carry out written and oral instructions. Ability to deal with problems and resolving customers issues.

Computer skills: Must be capable of using Microsoft 365, Word, Excel and PowerPoint.

Other skills and abilities: The right candidate will be assertive and goal oriented. They will be
organized, capable of handling multiple tasks and priorities and interface effectively with personnel
from other departments.

We offer competitive salaries and the following benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Paid time off
  • 401(k) with match

Davis Wire is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other status protected under federal, state or local law.

Davis Wire Corporation does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Davis Wire Corporation.

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